Offers for Business and Private Customers

The premium airlines of the Lufthansa Group are known for their outstanding service and their engaging flight attendants. To ensure that this customer service standard is maintained, we provide specialized training to the cabin crews of our airlines on an ongoing basis.

We pass on the expertise and experience gained from these service training courses to you. Our experienced trainers will raise your employees’ awareness of the need to think and act in a service-oriented manner – with understandable and practical examples from your everyday world. In this way, we strengthen the communication skills of your service providers and teach your employees how to act with the customer in mind.

As part of the course, the participants learn above all how to recognize customer needs and how to maintain customer relationships characterized by appreciation. If needed, the training can be supplemented with more advanced modules, for example with a focus on targeted training with communication instruments and the behaviors of customers and your team in challenging situations. The course modules can be grouped together or be held individually, but the modules build upon each other in terms of their content.

All of our trainers are qualified in adult education and have completed various advanced training courses in the field of human factors. They have many years of experience in vocational and advanced training for airline personnel as well as other renowned companies from the service sector.

Whether your customer is having a dizzy spell or your colleague is having a heart attack – you may encounter medical emergencies at the workplace that require fast and skilled action.

Our First Aid and Medical Training course provides your employees with practical training in the proper techniques and procedures of first aid andreanimationTThe focus of the training is on recognizing emergency situations as well as the proper execution of a cardiac massage, mouth-to-mouth breathing, and using an automated external defibrillator (AED). The training can be taken as a complete BLS-AED-SRC course (Basic Life Support and Automated External Defibrillator) or as an individual modular medical training course.

The instructors of our first-aid training courses, who come with plenty of practical experience, are all qualified medical professionals with training as nurses, paramedics, EMTs, or other similar qualifications. Our instructor team also includes three doctors. Additionally, all instructors have undergone training in didactic methods to lead courses and have been working in the field of adult education for many years.

The course is certified under the guidelines of the Swiss Resuscitation Council (SRC). After completing the course, the participants will receive a BLS-AED certification card from the SRC.

Which outfit is right for the reception, how do I behave in other cultures, and what impression am I making on my business partner? These questions, along with many others, will be answered as part of our Business Etiquette Seminar.

Through the course, you will feel more confident in making the right moves and will learn the most important aspects of modern etiquette in the business world. You’ll learn how to leave a professional impression with others, learn all about the dos and don’ts in your everyday work, and thus impress others with your confident appearance.

The Business Etiquette course can be combined with or supplemented by the Demeanor and Appearance in Professional Attire course or other courses for business and private customers.

Employees of companies that offer services significantly influence the public image of their company through their appearance and behavior. They are the face of the company and can therefore positively influence the customer experience.

In our Attitude and Appearance seminar, your employees will receive plenty of tips on the right wardrobe and appropriate body language. This will give them the confidence to utilize their outward appearance deliberately and in a manner befitting your company. Men learn – for example – how to fit and care themselves line with the modern style. In a fully equipped beauty studio, women are give comprehensive advice on business-appropriate makeup.

Our trainers are qualified in adult education and have many years of experience in training the in-flight personnel of airlines as well as other renowned companies. Additionally, the instructors of this course have also completed training or certification in the field of cosmetics.

Aircraft accidents, crisis situations, or operational disruptions with serious consequences are enormous challenges that aviation companies have to face. The ability to react to these events in a professional manner is important to an airline’s continued existence, which is why profoundpreparation is essential. In our Emergency and Crisis Management training courses, we prepare your employees so that they can demonstrate resilient and reliable emergency skills in such situations.

Along the way, the seminar not only teaches about the necessary technical knowledge – it also trains the participants in the situation-specific execution of the required processes in particular. Our trainers overcame/have been troughin real crises, so that we can ensure that your employees receive practical training.

Knowledge of the subject  only is not sufficient to ensure that your training is successful. As a skilled trainer, you have to be able to convey your expertise on the subject in a convincing and interesting manner. During our 14-day Train the Trainer seminar, we teach aspiring and experienced trainers alike about the proper methods for teaching adults.

In three modules that build upon each other thematically (TTT 1 to TTT 3), you learn how to plan, carry out, and evaluate training units, practice the use of a wide array of presentation techniques, and are given insights into the latest findings of educational psychology.