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A flight attendant serves a passenger a drink during the flight

INITIAL SERVICE TRAINING

THE BASICS OF OFFERING PERFECT SERVICE ON BOARD

Basic Training for Onboard Service

HANDS-ON PREPARATION FOR YOUR FIRST FLIGHT

The diverse responsbilities of a cabin crew are essential. Security and service on board are of the utmost importance, even under challenging conditions. Our Initial Service Training comprehensively provides prospective flight attendants with practical preparation for their first flight.

Experienced senior cabin crew members teach the theory and practice behind standard cabin procedures, with a focus on communication and excellence when taking care of guests. Basic Training for Onboard Service generally involves Initial Cabin Crew Safety Training. Specialized Service Conversion Training courses can be added as needed.

Objective

Future flight attendants learn standardized service procedures and how to operate crew equipment on board.

Procedure

The cabin crew learns theory first, then acts out each role of a flight’s comprehensive service procedures in the working areas of a cabin.

Target Group

Initial Service Training is geared toward prospective flight attendants.

Content

General aviation knowledge
Tasks and responsibilities of the cabin crew
Communicating with guests and within the crew
Passenger check-in
Working in the galley
Carrying out service procedures
Handling cabin equipment and devices such as ovens and coffee machines
Training as needed, specifically for short- and long-haul flights
Training as needed, specifically for economy, business, and/or first class

If need be, our Initial Service Training can also be adapted to your airline, your standard processes, and your aircraft models.

Course Finder

SERVICE TRAINING COURSES FOR YOUR CABIN CREW

Use our course finder to find the right training course for your cabin crew. Would you like a more personalized training course? We would also be happy to adapt the content of your Service Training course to you and your cabin crew. We look forward to hearing from you!

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Service Conversion Training Airbus A220

Our Service Conversion Training prepares your cabin personnel for the type-specific characteristics of new aircraft.

Aircraft Type Specific Cabin Airbus A340

The Aircraft-Type-Specific Training for flight attendants comprises specific knowledge relating to one specific aircraft type.

Aircraft Type Specific Cabin Embraer ERJ170/190

The Aircraft-Type-Specific Training for flight attendants comprises specific knowledge relating to one specific aircraft type.

Operator Conversion & Aircraft Type Specific Training Cabin Airbus A340

As part of Operator Conversion Training and Aircraft-Specific Training, participants learn about the specific procedures of the airline and the respective aircraft type.

Operator Conversion & Aircraft Type Specific Training Cabin Embraer ERJ170/190

As part of Operator Conversion Training and Aircraft-Specific Training, participants learn about the specific procedures of the airline and the respective aircraft type.

Contact

WE’RE HERE FOR YOU

Michael Nußer

Senior Manager Sales & Key Account Management LH Group

Are you a part of the Lufthansa Group and do you have questions about training? My team looks forward to your inquiry. To the contact form

Stefanie Moulliet

Head of Business Development & Product Management

Are you the contact person for an airline outside of the Lufthansa Group and have questions about training? My team looks forward to your inquiry. To the contact form