Two smiling SWISS cabin crew members on a runway, behind them several SWISS aircraft

Human Factors Training for Cabin Crews

ENSURE THAT CABIN CREW HAS THE SKILLS TO HANDLE ANY EXTREME SITUATION

Greater Safety on Board

RECOGNIZING POTENTIAL ERRORS AND IMPROVING COMMUNICATION AND TEAMWORK

Just like pilots, the cabin crew plays a decisive role in the events of a flight. In addition to providing excellent service, they are also responsible for the safety of the passengers on board. Should a crisis occur, flight attendants will be called upon to make the right decisions in a split second – avoiding an aviation accident can depend on it.

During our Human Factors Training courses, we teach your cabin crew to stay calm and take action when the unexpected happens. They learn – among other skills – how to deal with stress, how to properly assess a situation, how to delegate tasks within a team, how to communicate clearly, and how to scrutinize their own behavior as well as that of other people. Human Factors Training helps create an open error management culture, significantly improves collaboration between the cockpit and cabin crew, and leads to increased flight safety.

A high degree of interaction and a wide array of learning methods support the teaching and application of the contents of the course. All courses meet the requirements of EASA AMC1 ORO.CC.115 and are carried out either at one of our training centers or in-house at your company.

CRM Initial Training

Your future cabin crews will learn the basics of Crew Resource Management (CRM) as part of our two-day, license-relevant CRM Initial Training. Here, the focus is primarily placed on teamwork, communication, threat and error management, decision-making, situational awareness, and stress and workload management. Using current developments from the world of aviation, the participants are familiarized with CRM methods and tools and learn how they can apply them to their work them in a meaningful way.

Two smiling flight attendants of Austrian Airlines wear uniforms and scarves

CRM Recurrent Training

The half-day CRM Recurrent Training for Cabin Crews takes places together with pilots, which enables the participants to work through common occurrences on board together in a mixed team. The refresher course also includes insights into current research in the fields of psychology, CRM, and human factors. During the training course, the flight attendants also have the opportunity to reflect on their own strengths and development areas and to try out alternative behaviors in a protected environment.

CRM Trainer Course

The license-relevant CRM Trainer Course takes place over five days and was designed with future human factors trainers and moderators in mind. The course deals with both teaching methods as well as psychological aspects. The participants are provided with in-depth insights into the work of a moderator and are given the opportunity to improve their verbal and nonverbal skills. The training session deals with, for example, presentation techniques, carrying out exercises, and leading discussions. In addition to the theoretical basics, exercises and case studies are used to apply the content to practice. The participants will also become more aware of their own strengths and weaknesses thanks to regular feedback throughout the seminar.

Two female and one male flight attendant on board an empty Lufthansa aircraft

CRM Trainer Refresher

Moderators with at least one year of training experience or qualified human factors trainers can use our one-day, license-relevant CRM Trainer Refresher course to renew and strengthen their skills. Current human factors subjects, new legal framework conditions, and innovative training methods are all a part of the training course. Participants can engage in discourse with other trainers and share their experiences, thus gaining new insights relevant to their own work.

Close-up of a SWISS flight attendant with her hair pinned up and silk scarf from behind

Course and Training Device Finder

HUMAN FACTORS TRAINING COURSES AT A GLANCE

Use our course and training device finder to find the right Human Factors Training course for your cabin crew. We would also be happy to adapt all training courses to your specific requirements and your flight operations.

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Service Conversion Training Airbus A220

Our Service Conversion Training prepares your cabin personnel for the type-specific characteristics of new aircraft.

Simulator Flight Airbus A220

Do you dream of climbing into the cockpit of an airplane and taking off? We can help you achieve this dream – with our flight simulators.

Perfomance Based Navigation Airbus A320

Performance-Based Navigation is primarily concerned with a departure from ground-supported navigation (VOR, NBD, ILS) and to rely increasingly on the use of satellite navigation. This course teaches participants about the specific PBN areas and requirements.

Perfomance Based Navigation Airbus A340

Perfomance Based Navigation Airbus A380

Contact

WE’RE HERE FOR YOU

Michael Nußer

Senior Manager Sales & Key Account Management LH Group

Are you a part of the Lufthansa Group and do you have questions about training? My team looks forward to your inquiry. To the contact form

Stefanie Moulliet

Head of Business Development & Product Management

Are you the contact person for an airline outside of the Lufthansa Group and have questions about training? My team looks forward to your inquiry. To the contact form